Support
A real person reads every message
Need a hand with ScanPages? Start here. Most questions have a quick answer below — and if not, email us and we'll help.
ScanPages is in beta. We read every bug report and reply by email — your feedback is shaping the 1.0 release.
01. The fastest way to reach us
Email support@scanpages.app. A real person reads every message — there's no ticket queue and no bot to argue with.
We're a small team in Montréal, so we usually reply within a business day. Tell us your device (iPhone, iPad, or Android), your app version (Profile → About), and what you expected to happen versus what did.
- Support: support@scanpages.app
- Typical response: within one business day
02. Before you email — quick fixes
A few issues have a fast answer. Worth a try before you write in:
- A scan looks blurry or the edges are wrong — rescan in better light and let the camera focus before you capture; the page-detection box snaps to the document edges.
- Copying text from a scan returns nothing — OCR reads the text printed on the page so you can copy it out. It needs a sharp, well-lit scan and works best on typed text, not handwriting.
- The app feels stuck — fully close it and reopen. Everything is stored on your device, so you won't lose any scans.
- A feature you saw mentioned is missing — sync and a few extras are planned for after the beta. The beta does scanning, copy-text, and signing today.
03. Report a bug (beta)
You're helping us shape ScanPages before 1.0 — bug reports are genuinely useful, and we read all of them.
The more we can reproduce it, the faster we fix it. A screenshot or a screen recording is worth a hundred words.
- iOS: send feedback straight from TestFlight, or email beta@scanpages.app
- Android: use the in-app feedback on Google Play, or email beta@scanpages.app
- Include: what you did, what happened, and your device + app version
04. Billing and subscriptions
Subscriptions are billed by Apple or Google through your store account, so changes and refunds happen there — we can't process them on our end.
Manage, cancel, or request a refund from your App Store or Play Store account. The Terms of service cover the details.
- iOS: Settings → your name → Subscriptions
- Android: Play Store → Profile → Payments & subscriptions
- Stuck on a charge you don't recognize? Email support@scanpages.app
05. Account and your data
Your scans live on your device, not our servers. There's nothing for us to look up on your behalf, and nothing for us to leak.
If you want to delete an account used for sign-in, you control that yourself — the steps are on the account-deletion page. Our privacy policy spells out exactly what we do and don't collect.
- Delete your account: see /delete-account
- What we collect: see /privacy
06. Still need a hand?
Whatever it is, write to us and we'll sort it out.
Support and troubleshooting: support@scanpages.app
Anything else: hello@scanpages.app